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Frequently Asked Questions | LordIDCard

Below you’ll find answers to the most common questions about our products, ordering process, payment methods, and shipping.

We specialize in:

lNew Year Greeting Cards

lGift Insert Cards

lPersonalized Cards

All products are designed for gifting, personal messages, or business use.

Yes. Many of our cards can be personalized with:

lNames

lShort messages

lSelected layouts or designs

Please review all customization details carefully before submitting your order.

Order changes are possible only before production begins.
Once production has started, changes or cancellations are no longer available.

We accept:

lGift Cards

lUSDT

lBitcoin (BTC)

lOther payment methods as confirmed by customer support

Yes.
Payments made via credit cards, debit cards, or gift cards incur a 10% processing surcharge.

Payments made using USDT or BTC do not include this surcharge.

We strongly recommend USDT or BTC, as they:

lProcess faster

lAre more secure

lReceive priority order processing

Orders enter production only after full payment is confirmed.
Cryptocurrency payments are usually confirmed faster than other methods.

Production time depends on the selected service:

lRush Service: approximately 1 week

lStandard Service: approximately 2–3 weeks

Production time does not include shipping transit time.

lRush Service: $70

lStandard Shipping: $10

Shipping fees are confirmed before payment.

Yes, we offer international shipping.
Delivery times may vary depending on destination, carrier, customs clearance, and seasonal demand.

Delivery times are estimates and not guaranteed.
If your order is significantly delayed, please contact our support team and we will assist in tracking your package.

Because most products are custom-made:

lPersonalized and custom orders are non-refundable once production begins

Refunds may be considered only if:

lThe item arrives damaged

lThe product received differs from the confirmed order details

Yes.
Non-personalized items may be returned within 14 days of delivery, provided they are unused and in original condition.

Return shipping costs are the responsibility of the customer unless the item is defective.

Approved refunds are processed within 5–10 business days after verification.

Yes. We take data protection seriously.
Your personal information is used only to:

lProcess orders

lDeliver products

lProvide customer support

We do not sell or share your personal information with third parties.

No.
All payments are handled by secure third-party payment providers. We do not store payment card details on our servers.

You can reach us through the Contact Us page for:

lOrder questions

lCustomization assistance

lPayment or shipping inquiries

Our support team will respond as soon as possible.

Yes.
We provide ongoing support for all orders, including order tracking and issue resolution.


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